Frequently asked questions

call or email - we’re ready to answer anything

Our Dispatch team are here to answer all of your queries. If you have a question that is not listed below, please reach out! Contact details can be found at the bottom of the page.

  • 15 minutes before your departure time!

    Arriving late may affect your landing time should your departure be delayed.

  • Sunglasses and a camera!

    You can bring a small bag or backpack. It will be stored in the back of the helicopter and therefore you wont have access to it whilst in flight.

  • In the Winter:

    • Closed-toe, waterproof winter style boots.

    • A warm coat with gloves and a toque.

    • Thermals are always a great item to layer.

    In the Summer:

    • Closed-toe shoes, as there can still be snow in the alpine!

    • Please still bring an outer layer even though the temperatures may be hot, as we can still get cold alpine breezes.

  • We are based out of the Whistler Heliport (9960 Heliport Road, Whistler, V8E 0G5).

    It is about a 15-minute drive North of Whistler Village. Please allow enough time to get here before check-in.

  • Give us a call or send us an email!

    We have a complimentary shuttle available from select Whistler locations. We can book you on if you need a ride.

    There are also taxis available should you prefer to make your own way to us.

  • There is no minimum age requirement. Infants under 24 months may sit on a parent or guardian’s lap at no additional charge, in accordance with Transport Canada regulations. Proof of age is required at check-in for infants under 24 months.

    There is also no maximum age limit. Please note that boarding the helicopter requires stepping up into the aircraft, which may be challenging for some older passengers or those with limited mobility. Our team will be happy to assist where possible.

  • Yes. All guests MUST sign a waiver at check-in, which will be witnessed by a Blackcomb Helicopters staff member.

    You can read a copy of our PDF Waiver on our Waiver page.

  • Guests are able to cancel without penalty/full refund up until 24 hours prior to the booking time.

    Customers will also receive a full refund or credit in case of operator cancellation due to weather, civil emergencies or aircraft maintenance/availability

    Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

  • GoPro’s are welcome, however, we ask that you do not use a selfie stick whilst near and in the helicopter!

  • Yes, you can bring champagne/alternative drink for your mountain landing!

    A few things to note:

    • The bottle must be completely empty for the return flight.

    • You’ll need to bring reusable tumblers or plastic glasses to drink out of.